Terms and Conditions

Welcome to Lona B2B. These Terms and Conditions govern your use of our loan management platform and services.

Terms and Conditions

Last updated: July 31, 2026

1. Introduction

Welcome to Lona B2B. These Terms and Conditions govern your use of our loan management platform and services. By accessing or using our platform, you agree to be bound by these terms.

2. Platform Access and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Lona employs bank-grade security and SOC 2 Type II compliant infrastructure to protect your data, but you must also ensure secure access practices within your organization.

3. Data Privacy and Compliance

As a financial technology provider, we strictly adhere to data protection regulations. You retain ownership of your borrower data. We process this data solely to provide the services outlined in your enterprise agreement. Please review our Privacy Notice for detailed information.

4. Service Availability

We strive to maintain a 99.99% uptime SLA as defined in your enterprise agreement. Scheduled maintenance will be communicated at least 48 hours in advance.

5. Limitation of Liability

To the maximum extent permitted by law, Lona shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the platform.