Lona FAQ for
Philippine lenders.

Answers on implementation, integrations, security, and support for lending teams running on Lona.

SaasSimple, Quick, Helpful

Quick Solutions To
Common Issues

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  • 01.
    Is Lona SOC 2 compliant?
    Yes, Lona is SOC 2 Type II certified. We maintain rigorous security standards to protect your sensitive financial data and borrower information.
  • 02.
    How long does implementation take?
    Implementation timelines vary depending on your complexity and required integrations. A standard rollout typically takes 4-6 weeks, while enterprise custom configurations can take 2-3 months.
  • 03.
    Do you support custom underwriting models?
    Absolutely. Our rules engine allows you to configure your proprietary underwriting models without writing code. We also support API-based integrations for custom ML models.
  • 04.
    What integrations are available out-of-the-box?
    We offer native integrations with Stripe, Plaid, Experian, Equifax, TransUnion, QuickBooks, and Salesforce. Custom integrations can be built via our open API.
  • 01.
    Can my team collaborate in real-time?
    Our platform is a cloud-based SaaS solution designed to simplify workflows, boost productivity, and improve team collaboration.. Yes, you can change your plan anytime from your account settings.
  • 02.
    What payment methods are accepted?
    Our platform is a cloud-based SaaS solution designed to simplify workflows, boost productivity, and improve team collaboration.. Yes, you can change your plan anytime from your account settings.
  • 03.
    Do you offer customer support?
    Our platform is a cloud-based SaaS solution designed to simplify workflows, boost productivity, and improve team collaboration.. Yes, you can change your plan anytime from your account settings.
  • 04.
    Can I integrate this with other tools?
    Our platform is a cloud-based SaaS solution designed to simplify workflows, boost productivity, and improve team collaboration.. Yes, you can change your plan anytime from your account settings.
  • 05.
    Is there a mobile app available?
    Our platform is a cloud-based SaaS solution designed to simplify workflows, boost productivity, and improve team collaboration.. Yes, you can change your plan anytime from your account settings.